Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Glenndarcy Dog Products cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Delivery and Returns
You will find details on returns and the return address on the leaflet that was provided with your product. If you have ordered a pair of waterproof incontinent pants, please contact us and we will advise you of our return address and details.
If when you receive your product(s), you are not completely satisfied you may return the unused items to us, within 30 days for a refund. Returns will take approximately 2 working days for the process once the goods have arrived. Please don't remove any labels from the products if you are returning them. Please remove any dog hair from the unused products when the product was tried on before returning.
We strongly recommend that you fully insure your package that you are returning if there are several products. We suggest the use of a carrier that can provide you with a proof of delivery for any return.
Glenndarcy Dog Products will not be held responsible for items lost or damaged in transit.
All shipping back to Glenndarcy Dog Products is paid for by the customer.
**P&P costs and charges are non-refundable**
We do not accept exchanges, mainly due to our products being priced according to their size and the amount of fabric used, the exchanged product therefore may cost more, so a charge may apply. Please return the product that doesn't fit and order again.
For reasons of hygiene and health, refunds are not available for used dog clothing products (this does not apply to faulty goods – faulty products will be exchanged like for like).
Made to Measure
If you order a pair of 'Made to Measure' pants or belly band these are non-refundable. The product has been made to the specifications provided by the customer therefore the product is tailored to these measurements. The product is non-refundable as it can't be sold onto another customer.
If you buy a product that comes with re-useable pads the pads are only refundable if they are returned in the UNOPENED plastic packaging. The product is sent out with a disposable pad for trying the product on to see if it fits your dog. If the plastic packaging holding the re-useable pads has been opened and they are returned, £3 will be deducted from the refund.
If you buy a set of 5 or a set of 10 re-useable pads these are only refundable if they are returned in the UNOPENED plastic packaging. The label (with warning note) therefore needs to remain intact. No refund will be given on returning if they have been opened.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Glenndarcy Dog Products immediately.
We try to make the delivery process as simple as possible and are able to send your order either to your home or to your place of work - specify the preferred address in the Shipping section on checkout.
Delivery times are calculated in working days Monday to Friday. If you order after 4pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.
We aim to deliver within 3 working days but sometimes due to high order volume certain in sales periods please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.
All small orders are sent out via Royal Mail 1st class service within the UK. If you order 2+ products it will be sent out via Royal Mail 1st class Signed For, which will need a signature. If you are not present a card will be left by the postman to advise you to pick up your goods from the local Royal Mail depot.
This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Glenndarcy Dog Products uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.
During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.
We will use the information you provide only for the following purposes - to send your order to you via Royal Mail.
We do not deal directly with Credit Card numbers - they are dealt with via 3rd party payment gateway - Sagepay, Paypal or Amazon Payments.
Conditions Of Use
Glenndarcy Dog Products and its affiliates provide their services to you subject to the following conditions. If you visit our shop at Glenndarcy Dog Products you accept these conditions. Please read them carefully, Glenndarcy Dog Products controls and operates this site from its offices within the UK via EKM powershops. The laws of England and Wales and Scotland govern claims relating to including the use of, this site and materials contained.
If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.
All content on the site such as text, graphics, logos, button icons, images, audio clips and software are all owned by Glenndarcy Dog Products and are protected by international copyright laws. All our products have Registered Design Rights with the Intellectual Property Office.
License and Site Access
Glenndarcy Dog Products grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Glenndarcy Dog Products.
Glenndarcy Dog Products and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.
From time to time there may be information on Glenndarcy Dog Products that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologize for any inconvenience this may cause you. You will always be notified of any changes and given the opportunity to cancel your order.
Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed
Please review our cookies policies posted on this site. These policies also govern your visit to Glenndarcy Dog Products
Privacy and Cookies
Cookies are used for Session Tracking purposes
We do not deal with credit card information directly - everything is done through a 3rd party processing service - Paypal or Google checkout.
Below are specific details of what cookies EKM powershops use to run successfully:
|ekm_USERNAME||Temporary cookie generated to test if cookies are enabled on the visitors browser.||TestCookies=ACTIVE&RS=FALSE&
|72 hrs (3 days)|
|ekm_pp_USERNAME||Stores a unique reference to visitors cart contents. Stores authentication details for customer logged in section.||Unique ID||On Exit|
|ekm_tmp_ORDERNUMBER||Stores a reference to the visitors order number after an order has been generated.||Unique ID|