Ordering

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Glenndarcy Dog Products cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Delivery and Returns

You will find details and the return address on the leaflet that was provided with your product. If you ordered a pair of Smarty pants, please contact us and we will advise you of our return address and details.

Returns

If when you receive your product(s), you are not completely satisfied you may return the unused items to us, within 30 days of the order receipt for a refund. Returns will take approximately 2 working days to process once the goods have arrived. Please don't remove any labels from the products if you are returning them. Please remove any dog hair from the unused products when the product was tried on before returning.

Any returns we receive outside the 30 days will not be refunded - the products will be passed onto one of our dog charities (this includes returns made via ebay or Amazon).

We strongly recommend that you fully insure your package that you are returning if there are several products. We suggest the use of a carrier that can provide you with a proof of delivery for any return.

Glenndarcy Dog Products will not be held responsible for items lost or damaged in transit.

All shipping back to Glenndarcy Dog Products is paid for by the customer.

**Postage & Packaging costs and charges are non-refundable**

We do not accept exchanges, mainly due to our products being priced according to their size and the amount of fabric used. The exchanged product therefore may cost more, so a charge may apply.  Please return the product that doesn't fit and order again.

Non-Returnable

For reasons of hygiene and health, refunds are not available for used dog clothing products (this does not apply to faulty goods – faulty products will be exchanged like for like).

Reusable pads - these have a label on the plastic outer saying if opened they are not refundable for hygiene reasons.  Any reusable pads received back where the plastic outer has been opened, will not be refunded.

Made to Measure
If you order a pair of 'Made to Measure' pants these are non-refundable.  The product has been made to the specifications provided by the customer therefore the product is tailored to these measurements.  The product is non-refundable as it can't be sold onto another customer.

Product Use

Our dog pants and belly bands, along with a disposable or reusable pad, are designed to help contain season mess and urine.  The disposable or reusable towel/pad should be regularily checked and changed.

Our female dog pants and male dog belly bands are not designed to prevent matings.  Glenndarcy Ltd take no responsibility for dogs successfully mating when our products are used in this manner.

Reusable pads

If you buy a product that comes with reusable pads the pads are only refundable if they are returned in the UNOPENED plastic packaging.  A label has been stuck over the opening of the plastic packaging to these reusable pads with an information note. The product is sent out with a disposable pad for trying the product on to see if it fits your dog. If the plastic packaging holding the reusable pads has been opened and they are returned, the following will be deducted from your refund:

Small pads
2 pads - £2.00 deducted from refund.
4 pads - £3.50 deducted from refund
8 pads - £7.00 deducted from refund

Large pads
2 pads - £3.00 deducted from refund.
4 pads - £5.50 deducted from refund
8 pads - £11.00 deducted from refund

If you buy a set of 4 or a set of 8 reusable pads these are only refundable if they are returned in the UNOPENED plastic packaging. A label has been stuck over the opening of the plastic packaging to these reusable pads with an information note. No refund will be given on returning if they have been opened.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Glenndarcy Dog Products immediately.

Dispatch/Delivery service

We try to make the dispatch process as simple as possible and are able to send your order either to your home or to your place of work - specify the preferred address in the Shipping section on checkout.

Dispatch times are calculated in working days Monday to Friday. If you order after 4pm the next working day will be considered the first working day for dispatch. In case of bank holidays and over the Christmas period, please allow an extra two working days.

Once an order has been dispatched, Royal Mail 1st class mail aim to deliver within 1-3 working days.  Please allow 5 working days before contacting us. We will attempt to email you if we become aware of an unexpected delay.

All small orders are sent out via Royal Mail 1st class service within the UK.  If you order 2+ products it will be sent out via Royal Mail 1st class Signed For, which will need a signature. If you are not present a card will be left by the postman to advise you to pick up your goods from the local Royal Mail depot. Royal Mail have a very good website where you can re-arrange delivery - link below.

https://www.royalmail.com/track-your-item

International orders are sent out Royal Mail Airmail International.

Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.

Security

We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Glenndarcy Dog Products uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.

We will use the information you provide only for the following purposes - to send your order to you via Royal Mail.

We do not deal directly with Credit Card numbers - they are dealt with via 3rd party payment gateway - Sagepay, Paypal or Amazon Payments.

Conditions Of Use

Glenndarcy Dog Products and its affiliates provide their services to you subject to the following conditions. If you visit our shop at Glenndarcy Dog Products you accept these conditions. Please read them carefully, Glenndarcy Dog Products controls and operates this site from its offices within the UK via EKM powershops. The laws of England and Wales and Scotland govern claims relating to including the use of, this site and materials contained.

If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.

Copyrights

All content on the site such as text, graphics, logos, button icons, images, audio clips and software are all owned by Glenndarcy Dog Products and are protected by international copyright laws.  All our products have Registered Design Rights with the Intellectual Property Office (IPO).

License and Site Access

Glenndarcy Dog Products grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Glenndarcy Dog Products.

Product Descriptions

Glenndarcy Dog Products and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.

From time to time there may be information on Glenndarcy Dog Products that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologize for any inconvenience this may cause you. You will always be notified of any changes and given the opportunity to cancel your order.

Prices

Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed

Please review our cookies policies posted on this site. These policies also govern your visit to Glenndarcy Dog Products