Please email us at firstname.lastname@example.org if you can't find the answer on our FAQ page - we're always happy to help and will reply to emails as soon as we can - but are not able to answer them late at night / weekends. When emailing - let us know your breed/type of dog if you have a question, so we can provide the best advice.
We are a dog products manufacturing business who sell online only. We do not have a business phone as we are not able to man one all day and our time is spent getting customer orders out as quickly as possible.
We also realize that dog season's and incontinence issues are frustrating - we do our best to get all the orders out very quickly in the order they are received - please remember that everyone's order is ASAP.
Please note - this address is administrative only, we do not have a retail outlet here:
12 Vineyard Business Centre
If you are returning unused items, please email us for details within 30 days of receipt of the product.
Royal Mail Delivery Times:
(these are dependent on Royal Mail and International mail carriers)
UK - Royal Mail 1st Class and Royal Mail 1st Class Signed For - Royal Mail aim to deliver the next working day (guidelines are 1 to 3 working days)
International recommended delivery times:
Europe delivery times - 3 to 5 working days (from experience 4 to 10 working days - Italy up to 10 working days, Spain up to 15 working days)
Rest of the World delivery times - 5 to 7 working days (from experience 7 to 21 working days).
Please note - different countries have different speeds depending on the national postal service. Remember, goods can get caught up in customs prolonging the delivery time. We are not responsible for customs fees.
Our Delivery Costs
When more than one item is ordered, they will be sent Royal Mail 1st class Signed For.
Please note: Royal Mail Parcel rate - this was £1.68 in 2011 and is now £3.30 (100% increase).
Royal Mail has introduced a new International Large Letter size. Postage costs have therefore dropped for XS to Medium Long size - one product (under 100g).
When three 'XS to Medium Long' sized products are ordered they will be sent Royal Mail International Signed, Tracked, or Signed and Tracked.
When two 'Large & above' sized products are ordered they will be sent Royal Mail International Signed, Tracked, or Signed and Tracked.
Signed, Tracked, or Signed and Tracked varies by country.
|Delivery Costs by product sizes||UK||Europe||ROW||ROW2|
|XS to Medium Long - one product (under 100g)||£1.95||£2.49||£3.25||£3.49|
|XS to Medium Long (2 products) UK Signed For||£2.99||£3.75||£4.99||£5.25|
|XS to Medium Long (3 products) UK Signed For, International Signed & Tracked||£2.99||£8.99||£9.99||£9.99|
|Large & above - one product (over 100g)||£2.99||£3.95||£5.00||£5.49|
|Large & above (2+ products) UK Signed For, International Signed &Tracked||£4.45||£8.99||£9.99||£10.25|