Frequently Asked Questions
'What type of pad/nappy liner should I use - where do I buy them?'
Please see our page on 'Pads'. The pads we send out with our products are readily available in supermarkets.
***Remember to check the liner frequently and change if necessary***
'Our girl has just come into season and we've been caught out - can you send my order asap?'
We value all of our customers and process orders on a first come, first serve basis. We will always get to your order as soon as possible. Please see processing and shipping guidelines above.
'I don't have a cloth measuring tape - how can I measure?'
If you don't have a cloth tape measure, you can use a string or belt or something similar and then hold it up to a ruler/metal tape measure. Check out our Sizing Guide page for advice on where to measure and also our Size Charts.
You can also print a Tape Measure - Google 'printable tape measure's' and you'll find one to help out.
Additionally on the Customer Photos page we have put the size of products the dogs are wearing to give an idea of the sizes that fit various types of breeds.
Can I return my unused item?
Yes - there are return details on the product leaflet you received to help out. Please return the unused product, free of dog hair within our 30 days return policy and order the size you would now like (we do not provide exchanges).
14 Vineyard Business Centre
We do not accept returns unless they are in a resalable condition - returned products will be checked with a black light. The product must be unused - by this we mean free of blood, faeces, urine and dog hair and no attempt made to remove stains or washing the product.
If the product is not returned in a resalable condition, we will donate to one of our local rescue dog charities. We will not get in touch to advise customers that we will not be refunding them when we receive returns that are not in a resalable condition.
P&P costs and charges are non-refundable.
When will my Order be Sent?
In most cases, UK orders will be sent out the next working day (eg, order on a Thursday, the order will be sent on the Friday).
Orders of one product (eg x1 dog pants or x1 dog belly band, with/without 2 washable pads) are sent Royal Mail 24.
Shipping timing guidelines for Royal Mail 24 are 1 to 3 working days- although typically it's the next working day.
Two or more products (eg x2 pairs of dog pants, x2 dog belly bands) are sent Royal Mail 48 Tracked. Most McTog orders are sent Royal Mail 48 Tracked.
Shipping timing guidelines for Royal Mail 48 Tracked are 2 to 3 working days- although typically it's the second working day.
Blankets are sent Royal Mail 48 or Royal Mail 48 Tracked.
Important - please note a temporary information message on our homepage may advise of different shipping timings.
Overseas orders are sent Royal Mail International. Some are Royal Mail Tracked & Signed depending on the order size (or Signed or Tracked depending on the country).
International recommended delivery times:
Europe delivery times - 3 to 5 working days (from experience 4 to 10 working days - Italy up to 10 working days, Spain up to 15 working days)
Rest of the World delivery times - 5 to 7 working days (from experience 7 to 21 working days).
Please note - different countries have different speeds depending on the national postal service. Remember, goods can get caught up in customs prolonging the delivery time.
International orders (including the EU) may have customs charges applied. You will not be charged 20% VAT on your order. Depending on the country they may charge an administration fee, import duty and 20% VAT. We are not responsible for customs fees.