Frequently Asked Questions


'What type of pad/nappy liner should I use - where do I buy them?'



Please see our page on 'Pads'. The pads we send out with our products are readily available in  supermarkets.

 ***Remember to check the liner frequently and change if necessary***


When will my Order be Sent?

UK orders made before 6pm will be sent out Royal Mail 24 the next working day. Bulkier orders will be sent out Royal Mail 48 - eg blankets.

International orders made before 6pm will be sent out Royal Mail International the next working day.

Please note a temporary information message on our homepage may advise of different shipping timings. 

Shipping timing guidelines for Royal Mail 24 are 1 to 3 working days- although typically it's next day.


'Our girl has just come into season and we've been caught out - can you send my order asap?'

We value all of our customers and process orders on a first come, first serve basis.  We will always get to your order as soon as possible.  Please see processing and shipping guidelines above.


'I don't have a cloth measuring tape - how can I measure?'

If you don't have a cloth tape measure, you can use a string or belt or something similar and then hold it up to a ruler/metal tape measure. Check out our Sizing Guide page for advice on where to measure and also our Size Charts.

You can also print a Tape Measure - Google 'printable tape measure's' and you'll find one to help out.

Additionally on the Customer Photos page we have put the size of products the dogs are wearing to give an idea of the sizes that fit various types of breeds.


Can I return my unused item?

Yes - there are return details on the product leaflet you received to help out. Please return the unused product, free of dog hair within our 30 days return policy
and order the size you would now like (we do not provide exchanges).

Return Address:

Glenndarcy Ltd
14 Vineyard Business Centre
Pathhead
EH37 5XP

If you need a different size, please measure your dog and reorder.

We do not accept returns unless they are in a resalable condition - returned products will be checked with a black light.  The product must be unused - by this we mean free of blood, faeces, urine and dog hair and no attempt made to remove stains or washing the product.
 

If the product is not returned in a resalable condition, we will donate to one of our local rescue dog charities.  We will not get in touch to advise customers that we will not be refunding them when we receive returns that are not in a resalable condition.

P&P costs and charges are non-refundable.


Royal Mail Delivery Times:
(these are dependent on Royal Mail and International mail carriers)

UK - Royal Mail 24 and Royal Mail 24 Signed For - Royal Mail aim to deliver the next working day (guidelines are 1 to 3 working days)

International recommended delivery times:
Europe delivery times - 3 to 5 working days (from experience 4 to 10 working days - Italy up to 10 working days, Spain up to 15 working days)
Rest of the World delivery times - 5 to 7 working days (from experience 7 to 21 working days).

Please note - different countries have different speeds depending on the national postal service.  Remember, goods can get caught up in customs prolonging the delivery time. We are not responsible for customs fees.


Delivery Costs

UK:

When more than one item is ordered, they will be sent Royal Mail 24 Signed For.
Please note: Royal Mail Parcel rate - this was £1.68 in 2011 and is now £3.70 (120% increase).

International:

When three 'XS to Medium Long' sized products are ordered they will be sent Royal Mail International Signed, Tracked, or Signed and Tracked. 

When two 'Large & above' sized products are ordered they will be sent Royal Mail International Signed, Tracked, or Signed and Tracked.

Signed, Tracked, or Signed and Tracked varies by country.

Delivery Costs by product sizes UK    Europe  ROW  ROW2 
XS to Medium Long - one product (under 100g) £1.99 £2.99 £3.99 £3.99
XS to Medium Long (2 products) UK Signed For £3.25 £3.99 £4.99 £5.99
XS to Medium Long (3 products) UK Signed For, International Signed & Tracked £3.25 £8.99 £10.99 £10.99
Large & above - one product (over 100g) £3.25 £3.95 £10.99 £10.99
Large & above (2+ products) UK Signed For, International Signed & Tracked £4.99 £8.99 £9.99 £10.25